Contact us
We are here to answer your calls between 9am and 5:30pm Monday to Friday (excluding bank holidays).
Call us on 0330 053 7540
Do you have a specific query?
I need help with a bereavement
We are sorry for your loss. We are here to help with the next steps to take.
You can call us on 0330 053 7540 or alternatively, send us an email at bereavements@rivertonhomefinance.co.uk.
If you would like any further information or support, please click here to view all relevant information in one place to explain what happens next.
My family member has moved into long-term care
We are sorry to hear that your loved one has moved into long-term care, we are here to support you through this difficult time.
You can call us on 0330 053 7540 or alternatively, send us an email at customersupport@rivertonhomefinance.co.uk.
If you would like further information about next steps, please click here.
I would like to make a complaint
At Riverton, we pride ourselves on providing excellent customer service.
If you would like to raise a complaint or provide feedback about our services, you can do this by calling us on 0330 053 7540 or alternatively, send us an email at customerengagement@rivertonhomefinance.co.uk.
For more information about our complaints process and for signposting to the Financial Ombudsman Service (FOS), please click here.
I think I’ve been the victim of fraud or a scam
If you think you have been a victim of fraud or a scam, you should report it to Action Fraud either online or by calling 0300 123 2040 as soon as possible. Realising you have been targeted can feel scary, but it is important not to panic and to act fast.
For more information, click here to visit Citizens Advice dedicated support page.
I have additional needs
At Riverton, we are committed to providing a great service to every one of our customers. If you need further assistance or have additional needs relating to the service we provide, please visit the page below and contact us if you need further help.
Media and press
For media and press related queries
Phone
Alex Child-Villiers +44 (0)7795 425580
Sam Livingstone +44 (0)7769 655437