Consumer Duty
We are committed to treating our customers fairly. We ensure our mortgage products are right for the needs of our customers, that the information we provide is clear, and customers are supported to confidently make good financial decisions.
What is Consumer Duty?
The Financial Conduct Authority (FCA) introduced the Consumer Duty requirement in 2023 with the aim of setting high standards of consumer protection and putting customer's needs first. It is part of our aim to not only comply with the Duty, but align the outcomes with our day-to-day work.