Enhanced service requirements

We are committed to providing excellent customer service and will try to accommodate enhanced service requirements where required and where we are able to do so. Your  financial adviser will be asked, as part of the mortgage application to confirm your communication preferences. We offer correspondence by post, email and telephone and our contact details can be found at the bottom of this page. 

Additionally, we offer correspondence in the following alternative formats:

Braille

Audio files

Large font

Speak loud, slow and clear

Blue paper

If you require another format of correspondence that is not listed above, please get in touch with us, or speak to your adviser who will be able to contact us on your behalf. You can contact us by calling us on 0330 053 7540, or by emailing us at customersupport@rivertonhomefinance.co.uk.

Please note, we have a regulatory requirement to issue certain documents in paper format.